Legal
Terms & Conditions
Effective date: June 13th, 2026
Service Not Intended For Emergencies
This Service is not appropriate for emergency care or urgent care.
If you have a medical emergency or are in need of urgent care, seek in-person emergency or urgent care immediately or dial 911.
This Service is not appropriate for all medical conditions or concerns.
Agreement with Terms and Conditions
BY CLICKING "I AGREE," CHECKING A RELEVANT BOX TO CONFIRM YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE METHOD PROVIDED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMING YOUR AGREEMENT TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.
YOU HEREBY ACKNOWLEDGE THAT ANY PERSON WHO CLICKS THE "I AGREE" BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THESE TERMS AND CONDITIONS HAS BEEN GRANTED AGENCY AUTHORITY ON YOUR BEHALF.
PLEASE READ THIS (THE "ARBITRATION NOTICE") CAREFULLY!
IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
Arbitration Notice
UNLESS YOU OPT OUT OF ARBITRATION IN A TIMELY MANNER, AS OUTLINED IN THESE TERMS AND CONDITIONS, YOU AGREE THAT DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR YOUR USE OF THE SERVICE WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION.
BY DOING SO, YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS DETAILED BELOW.
ADDITIONALLY, EXCEPTIONS AND THE PROCEDURE FOR OPTING OUT OF ARBITRATION ARE OUTLINED BELOW.
MedStands and the Service
MedStands and/or its affiliates (collectively, "MedStands," "we," or "us") own and operate the website we make available to you (the "Website").
Your access to and use of the Website, any part of it, or anything related to it, including its content ("Content"), any products or services provided through the Website or otherwise by MedStands, and any affiliated websites, software, or applications owned or operated by MedStands (collectively, including the Website and the Content, the "Service") are subject to these Terms and Conditions ("Terms" or "Agreement").
Acceptance of Terms and Conditions
Your access to and use of the Service is governed by this Agreement and all applicable laws and regulations.
If you do not accept and agree to this Agreement in its entirety, you are prohibited from visiting, accessing, registering with, or using the Service or any Content, except to review this Agreement.
The Service may change over time; we may modify or remove any part of this Agreement or the Service at our sole discretion, without prior notice.
Changes become effective when posted on the Website.
Unless stated otherwise, any new Content added to the Service is subject to this Agreement once posted.
If you do not agree with any changes, your only recourse is to stop using the Service. Your continued use after any changes to this Agreement are posted constitutes your acceptance of the modified terms.
Your Relationship with Us
We offer certain products and services to individuals who register as users of the Service ("Users"), which may be sold or provided by MedStands, independent medical providers and medical groups, pharmacies, or other vendors.
The Service may provide access to prescription fulfillment services through one or more licensed pharmacies with which we have relationships (collectively, the "Pharmacies").
By using the Service, you agree your prescription(s) may be filled and transferred among the Pharmacies and authorize the Service to facilitate this on your behalf.
We may also provide access to an independent medical group (the "Medical Group") for the provision of healthcare and/or mental health services through the Website.
The Medical Group employs or contracts with physicians, allied health professionals, and/or mental health professionals who provide certain services through the Website (the "Providers").
By accepting this Agreement, you acknowledge that any services you receive from the Pharmacies, the Medical Group, or the Providers through the Website are also governed by this Agreement, and those entities are third-party beneficiaries of this Agreement.
We do not control or intervene in the practice of medicine or healthcare by the Medical Group or any Provider; each is solely responsible for directing the care or treatment they provide.
MedStands does not control or interfere with professional services provided by the Pharmacies; each Pharmacy is solely responsible for its professional services.
MedStands is not a healthcare provider, and using the Service does not create a provider-patient relationship with MedStands.
You may, however, establish a provider-patient relationship with the Medical Group and/or one or more Providers.
By accepting this Agreement, you consent to receiving communications via audio, visual, audiovisual, messaging services, or email from the Medical Group and/or the Providers through the Service related to your diagnosis and/or treatment.
MedStands is not responsible for the security or privacy of the communication services you use to receive such communications.
You are solely responsible for monitoring and responding to communications; neither MedStands, the Medical Group, nor any Provider is liable for any loss, injury, or claims arising from your failure to read or respond, or to follow treatment recommendations or instructions.
Although you are not establishing a provider-patient relationship with MedStands, by using the Service you enter into a direct customer relationship with MedStands for use of the Service, including purchasing any non-prescription products or non-medical services sold directly to you.
If you are the parent or legal guardian of an individual under 18 who you believe has used the Service without your consent, please contact us at support@medstands.com.
Eligibility
You must be at least 18 years old and a resident of the United States to create an account or use the Service. The Service is not directed to, and may not be used by, anyone under 18.
By using the Service you represent that you are at least 18, that the information you provide is accurate and complete, and that you are using the Service for yourself and not on behalf of another person unless you are that person's legal guardian.
The Service is not available in every state, and the medications available to you may differ by state. Availability is determined at checkout. A Provider may decline to prescribe any medication for any clinical reason, and no purchase guarantees that a prescription will be issued.
The Service is not intended for, and may not be used in connection with, any item or service reimbursable in whole or in part by Medicare, Medicaid, or any other federal or state health care program.
Subscriptions, Billing, Auto-Renewal, and Cancellation
Some products are sold as recurring subscriptions. When you purchase a subscription you authorize us, our payment processor, or the applicable Pharmacy or vendor to charge your payment method on a recurring basis at the price and interval shown at checkout, until you cancel.
SUBSCRIPTIONS RENEW AUTOMATICALLY. Unless you cancel before the end of the then-current billing period, your subscription will renew and your payment method will be charged for the next period at the then-current price.
Introductory or first-period pricing applies only to the period stated at checkout. Subsequent periods are billed at the standard recurring price shown at checkout.
You may cancel a subscription at any time from your account or by contacting us at the address below. Cancellation takes effect at the end of the current billing period. Cancelling stops future charges; it does not retroactively refund a period that has already been billed or a medication that has already shipped.
Because prescription medications cannot be restocked or resold once dispensed, all sales of prescription medications are final and are not refundable except where required by law or where we determine, in our discretion, that a refund is appropriate (for example, an order that was never shipped, a duplicate charge, or a fulfilment error).
We may change prices prospectively. We will give you notice of a price change before it takes effect, and the new price applies to your next renewal. If you do not agree to a price change, cancel before your next renewal.
If a charge fails, we may retry it and may suspend or cancel your subscription.
Disclaimers
THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
MedStands is not a healthcare provider, a pharmacy, or a medical group, and does not practice medicine. MedStands does not warrant that any Provider will prescribe any particular medication, that any medication will be effective for you, or that the Service will be uninterrupted, timely, secure, or error-free.
Content on the Service is provided for general information only and is not medical advice. Never disregard professional medical advice, or delay seeking it, because of something you read on the Service.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MEDSTANDS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, MEDSTANDS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MEDSTANDS IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Nothing in this Agreement limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury to the extent such limitation is prohibited. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you.
This section does not limit the liability of the Medical Group, any Provider, or any Pharmacy for their own professional services.
Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND CONTAINS THE OPT-OUT PROCEDURE REFERRED TO ABOVE.
Except as set out below, you and MedStands agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Service, or your relationship with MedStands (a "Dispute") will be resolved exclusively by FINAL AND BINDING INDIVIDUAL ARBITRATION, and not in a court of law.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, then in effect. The arbitration will be conducted by a single arbitrator. It will take place in the county where you reside, or by telephone or video, or by document submission only, at your election. The arbitrator, and not any court, has exclusive authority to resolve any Dispute, including any question of the scope, enforceability, or arbitrability of this section.
YOU AND MEDSTANDS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.
EXCEPTIONS. This section does not require arbitration of: (a) an individual claim brought in small claims court, so long as it remains an individual claim in that court; or (b) a claim seeking injunctive or other equitable relief to stop the infringement or misuse of intellectual property.
HOW TO OPT OUT. You may reject this arbitration agreement, and the class action waiver in it, by sending us written notice within 30 days of the date you first accept this Agreement. Your notice must include your name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Send it by email to the address below with the subject line "Arbitration Opt-Out," or by mail to the mailing address below. Opting out has no other effect on your relationship with MedStands, and we will not retaliate against you for opting out. If you opt out, disputes will be resolved in the courts identified in the Governing Law section.
If we make a material change to this arbitration section in the future, you may reject that change by sending us written notice within 30 days of the change, in which case the arbitration section as it existed before the change will continue to apply to you.
Governing Law and Venue
This Agreement and any Dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration section above.
If a Dispute is not subject to arbitration (because you opted out, or because it falls within an exception), you and MedStands agree that it will be brought exclusively in the state or federal courts located in Florida, and you and MedStands each consent to the personal jurisdiction of those courts.
Termination
You may stop using the Service at any time and may cancel any subscription as described above.
We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated this Agreement, if we are required to do so by law, or if we discontinue the Service.
Sections that by their nature should survive termination, including Disclaimers, Limitation of Liability, Binding Arbitration and Class Action Waiver, and Governing Law and Venue, survive termination of this Agreement.
How to Contact Us
Questions about these Terms, cancellations, refunds, or the arbitration opt-out may be sent to support@medstands.com or to MedStands, 1170 Tree Swallow Dr, Unit 102, Winter Springs, FL 32708.